ФЕНОМЕН ДОВЕРИЯ В КОНТЕКСТЕ РЕАЛИЗАЦИИ ГОСУДАРСТВЕННЫХ ЭЛЕКТРОННЫХ УСЛУГ

The article describes the results of the studies devoted to the phenomenon of civic trust as a factor affecting the success of the projects on the implementation of government e-services. The lack of a unified approach to the conceptualization of trust leads to discrepancies in its interpretation and the study of its impact on the public perception of information and communication technologies in public administration. The article systematized the studies of foreign experience and suggests solutions to this problem.